Customer Service/Office Assistant

Location: Hayward, CA
Date Posted: 03-01-2018
Customer Service / Office Assistant
Position includes a wide variety of duties and responsibilities.  Verbal communication, dependability and attention to detail are a must. We will train the right person to help with and handle accounts.  
Job includes but not limited to the following:
  • Answering phone, taking messages and directing the calls to the proper person.
  • Customer Service & Scheduling.  (On the Job Traning -OJT will be provided).    This may include working with some of our national accounts as necessary.  
  • Dispatch of scheduled work to service techs. 
    • This will be done, working in conjunction with the service department, assisting as necessary.
  • Email, forwarding and replying, in a timely manner
  • Sorting documents and some filing.   
  • Assist the bookkeeper as necessary
  • Use QuickBooks: To include set up customers, vendors, sales orders, work orders, and purchase orders.   (OJT will be provided)
  • Must be able to use Microsoft office, Especially Excel. Adobe is a plus.
  • Good communication skills needed verbal and writing.
  • Must be willing to take on new duties as needed
  • Assist team members as needed.
Office hours are 8am to 4:30pm, Monday through Friday
Additional duties – weekends/afterhours
  • May be required to have the afterhours phone on some weekends, to provide responsive service to our nationwide accounts.
  • This would include taking or responding to the call or service request.    If solutions can’t be handled over the phone, it would be necessary to find a local service company to sub-contract the work to.
  • Training will be provided and documented weekend/afterhours work will be compensated for.
Pay commensurate with experience.    Starting pay in the $17.00 to $19.00 range.
Benefits include Kaiser, Delta Dental and one week of vacation.    401K program availabl
The Patriot Group, Inc. (TPGI)
A California Certified Disabled Veteran Business Enterprise (CA DVBE) 
this job portal is powered by CATS